3/21/2023 0 Comments Uncapped mwebIt is rated in kilobits per second (kbps)which is a measure of the amount of data that can flow in a given time.384 kbpsA good option for one or two users browsing theweb and sending emails. No setup or activation feesspeedYour line speed controls how quickly data gets to your computer over the Internet.Phone and surf the web at the same time.Use as much data as you like (subject to our Acceptable Use Policy)."There is nothing before the directorate to suggest that customers who abide by the respondent’s AUP would see their connection terminated for any reason, which in turn means that the references to offering 'Uncapped' internet are not misleading," the ASA ruled.Uncapped ADSLwhat is it?Uncapped ADSL is an Internet connection that provides uncapped data so you can enjoy the Internet without having to worryabout your data cap.purposeIdeal for video calling, gaming, downloads and running a small officebenefit MWEB said the abusive manner in which the men exploited the system related to consumer behaviour with regard to uploading and/or downloading, and not the amount of data consumed as such. "Unlimited" referred to instances where there were literally no limits, ie, no throttling or shaping and no restrictions on use. However, it was accepted that instances of "throttling" or "shaping" (slowing or delaying service) might well occur at some threshold levels to ensure sustainability of the service for all customers. "Uncapped" referred to packages where a customer connection was never terminated, irrespective of how much data they used. MWEB said the word "Capped" referred to packages that allowed a customer a predetermined amount of data, and terminated connection once the customer reached this predetermined limit. They argued that the product should not have been described as "uncapped" if MWEB was monitoring use and terminating connections based on volumes of data consumed. repeated instances of continuous bulk downloads over prolonged periods", and that failure to address this would result in ". The men said they received letters from MWEB warning them they had ". The policy was put in place to ensure the sustained performance of the service for all its customers. MWEB said this contravened the Acceptable Use Policy (AUP) which was part of the contract and which both men agreed to. ![]() "This would require an average of 15 hours a day spent downloading at near-maximum speed for the entire month." ![]() Gilbert downloaded approximately 300GB worth of data. "This could be interpreted as downloading at near maximum speed (which is not likely) for at least 16 hours each day for the entire month, which is virtually impossible without making use of unattended, automated downloads," MWEB said. MWEB explained to the ASA that Roxo's internet usage for the month of January 2012 had amounted to about 818GB of data. Johannesburg - Two men lost a battle against internet service provider MWEB after claiming the company was misleading customers with its "Uncapped ADSL" offering, the Advertising Standards Authority (ASA) said this week.Īccording to the ASA's ruling on the matter, posted on its website, complainants Ryan Roxo and Joshua Gilbert were abusing the uncapped offering which was affecting the data consumption of MWEB's other customers.
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